Live It Elmer Hand-Tufted Viscose and Wool Floral Liquorice Rug- 160x240cm - Coffee/Liquorice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Action to remedy the problem may include instructions on proper use. We may require pictures of the defect which must be supplied. When accepted, consumer must return the goods within 14 days of the RA being issued (or a reasonable period of time agreed to by us and the consumer). Defects and failures not covered by warranty include, but are not limited to:

• Damage due to user misuse or use in a manner contrary to the operating instructions

• Damage resulting from the item being used in a manner other than originally intended as advertised

• Improper or neglected maintenance including oiling and cleaning where required

• Improper storage or neglect to properly prepare the item for storage

• Failure due to improper user installation or assembly

• Cuts and scratches etc such as those caused by opening packaging with blades or knives

• Returned goods must be in their original packaging with all parts, accessories and manuals, and be in original condition We will refund the original product purchase price, less the following fees and/or charges, which will not be reimbursed:

• Delivery charges from Groove Furniture

• Cost to return the product to Groove Furniture

To contact us, please submit an enquiry from your MyDeal account.

We do not accept returns of products if a customer has changed their mind or no longer require the product.

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