Return Policy
We endeavor to make your Glowpear Pty Ltd (“Glowpear”) experience a positive one and deliver the best possible service to our customers. To be eligible for a return, your item must be unused, in the original packaging, and in a resellable condition. To arrange a return please email Glowpear with your original order number and reason for the return. We will email you a return number along with details of where to send the returned item. Glowpear will not cover the cost of return shipping.
In most cases, you may return any unopened, unused items within 30 days of receipt, and we will promptly give you a refund, less shipping and handling. Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is in an acceptable condition a credit will be applied to your original method of payment. Please note that the refund can take up to two weeks to appear on your statement.
Shipping costs (including all standard shipping costs incorporated into our pricing) are non-refundable. When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.
Warranty
Glowpear’s warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in these terms and conditions.
Glowpear warrants the Product against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased from glowpearor through an authorised reseller. If a defect arises and a valid claim is received by Glowpear within the Warranty Period, at its option, Glowpear will repair the Product or exchange the Product with a functionally equivalent new product. Glowpear warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the returned Product becomes Glowpear property. When a refund is given, the Product becomes Glowpear property.
Exclusions and Limitations
Glowpear’s limited warranty applies only to the Product when purchased from glowpear or through an authorised reseller. The warranty does not apply to any non-Glowpear product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product and the benefit of this warranty is not assignable without the prior written consent of Glowpear.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied at law (whether by statute, common law, equity or otherwise) which are (to the extent permitted by law) expressly excluded by Glowpear. Glowpear specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Glowpear cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Glowpear reseller, agent, or employee is authorised to make any modification, extension, or addition to this warranty.
Damages Limitation
Notwithstanding anything contained in these Terms and Conditions, to the maximum extent permitted by law, Glowpear is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory (including by way of illustration and not limitation, loss of profits, income or product).
Consumer Protection
For rights that cannot be excluded or limited under the Competition and Consumer Act 2010 and other consumer protection laws ("Consumer Laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such Consumer Laws. To the extent that liability under such Consumer Laws may be limited, Glowpear’s liability is limited, at Glowpear’s election and in Glowpear’s absolute discretion, either to:
(a) replacement of the Product, supply of an equivalent product or repair of the Product to the extent of the defect; or
(b) payment of the cost of replacing the Product, acquiring an equivalent product or having the Product repaired to the extent of the defect.
Obtaining Warranty Service
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